Basic Bidding Standards

Steinway & Sons is committed to respecting and protecting your privacy. To that end, we have prepared this Privacy Policy to disclose and describe our information gathering and dissemination practices for this website. Steinway & Sons believes that there is a need to address privacy issues in this realm. Steinway & Sons reserves the right to modify or update this Privacy Policy at any time without notice.

This Privacy Policy should be read in conjunction with Steinway & Sons’ Terms of Use.

General Principles
Steinway & Sons follows five principles in accordance with worldwide practices for the protection and privacy of our customers:

Principle 1 — Notice and Disclosure
In general, you may visit this website without identifying yourself or revealing any personal information. Some portions of this website may require you to give us personally identifiable information, which is information that enables us to identify you, such as your name, email or other address, or other personal information (“Personal Information”). If you opt to provide us Personal Information, we may use it for purposes such as verifying your identity, sending you information, making the site easier for you to use by not having to enter information more than once, helping you quickly find services or information on the website, helping us create content most relevant to you, alerting you to product upgrades, special offers, updated information and other new services from Steinway & Sons or contacting you. For certain programs, we may make your Personal Information available to our business partners, for marketing and other purposes which we believe may be beneficial to you. In the event of any merger or acquisition of our business in whole or in part, all rights to your Personal Information may be transferred to the acquiring entity.

Principle 2 — Choice/Opt-Out
It is our intent to inform you before we collect Personal Information, and tell you what we intend to do with it. You will have the option of not providing the information, in which case you may still be able to access other portions of this website, although you may not be able to access certain programs or services. In certain portions of this website, we also may enable you to “opt-out” of certain uses of your information, or elect not to receive future communications or services. Users who no longer wish to receive communications from us may opt-out of receiving these communications by emailing us at and including the word “unsubscribe” in the subject line.

Principle 3 — Data Quality and Access
Steinway & Sons strives to keep your Personal Information accurate, complete and current. We will promptly take steps to correct any inaccuracies in your personally identifiable information of which we are made aware.

Principle 4 — Data Security
Steinway & Sons’ intent is to strictly protect the security of your Personal Information, honor your choice for its intended use and carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. We have put in place appropriate physical, electronic and managerial procedures to safeguard and secure Personal Information we collect online.

Principle 5 — Enforcement
If for some reason you believe Steinway & Sons has not adhered to these principles, please notify us by email at, and we will do our best to determine and correct the problem promptly. Please include the words “Privacy Policy” in the subject line.

Links to Third Party Sites
This website contains links to other web sites that are not controlled by Steinway & Sons (“Third Party Sites”). Please be aware that Steinway & Sons is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. The Steinway & Sons Privacy Policy applies solely to information collected by this website.

Portions of this website use cookies to keep track of your visit, or to deliver content specific to your interests. A “cookie” is a small amount of data transferred to your browser and read by the Web server that placed it there, recording your preferences and previously entered information. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your email address. Currently, web sites use cookies to enhance the user’s visit; in general, cookies can securely store a user’s ID and password, personalize home pages, identify which parts of a site have been visited or keep track of selections in a “shopping cart.” You can set your browser to notify you when you receive a cookie, giving you the chance to accept or reject it. If you reject a cookie you may still use this website; however, you may not be able to participate in certain sweepstakes, contests or drawings that take place. Some of the Third Party Sites that you may link to through this website may use cookies; however, we have no access to or control over these cookies.

Surveys and Contests
From time to time we may request information from users via surveys or contests conducted on this website. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website.

While Steinway & Sons’ product ad campaigns and marketing materials may be viewed by children, we do not wish to receive data from children. Steinway & Sons encourages parents and guardians to spend time online with their children and to participate in the interactive activities offered on the sites their children visit. No information should be submitted to, or posted at, Steinway & Sons’ website by visitors under 18 years of age without the consent of their parent or guardian.

Contacting Us
If you have any questions or comments about our Privacy Policy or practices, please contact us via email at and include the words “Privacy Policy” in the subject line.

Last updated on January 10, 2006

All Rights Reserved
Steinway & Sons (also referred to as the “Company”) is pleased to provide you with this Website (“Website”) and its content for informational purposes. Please carefully read these Terms and Conditions of Use (“Terms and Conditions of Use”) relating to the use of our Website. By using our Website, you agree to these Terms and Conditions of Use. If you do not agree to these Terms and Conditions of Use, please do not use our Website. We reserve the right to revise these Terms and Conditions of Use or any portion of them at any time without notice by updating this posting. You are bound by any revisions and should periodically visit this page to review the current Terms and Conditions of Use that apply to your use of our Website. If you violate any of these Terms or Conditions of Use, your permission to use the materials automatically terminates and you must immediately destroy any copies you have made of the materials.

Throughout these Terms and Conditions of Use, the words “we,” “us” and “our” refer to Steinway & Sons and all of its business divisions and subsidiaries collectively.

Use of Materials and Intellectual Property Rights
We authorize you to view, copy, and reproduce any of the contents of this Website provided that you agree to and abide by the Terms and Conditions of Use contained herein (and in any separate agreement that you enter into with us).

Intellectual property laws under both United States and International laws protect the materials and the unauthorized use of these materials may violate these laws. You must retain all proprietary notices contained in the original materials on any copy you make of the materials. You may not sell or modify the materials or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose. The use of the materials on any other Website or in a networked computer environment for any purpose is prohibited. Nothing on this Website or any of our websites shall be construed as conferring any license under any of our or any third party’s intellectual property rights, whether by estoppel, implication, or otherwise. We prohibit the use of our trademark(s), or any related graphic(s), as a “hot link” to any Website unless approved by us.

Links to Third Party Sites
We have provided links to certain third party websites as a courtesy. By providing these links, we are not endorsing, adopting or agreeing with any of the content of the linked sites or the products or services of that third party. We do not review or control the content of third party sites and that content is not part of our Website. We expressly disclaim any responsibility for the content of any third party sites linked to our Website or the products or services of that third party. We do not make any representations regarding the content or accuracy of materials on third party websites or the products or services of third parties. We urge you to use discretion when you access any third party sites linked to our Website.

Disclaimers of Warranty, Liability, and Consequential Damages
We do not warrant that the Website will operate error-free or that the Website and its server are free of computer viruses and other harmful goods. If your use of the Website results in the need for servicing or replacing equipment or data, we are not responsible for those costs.

The information on the Website is provided on an ‘as is’ basis without any express or implied warranties of any kind and, as such, we shall not be liable for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use the Website, whether based on warranty, contract, tort, or any other legal theory, and whether or not we are advised of the possibility of such damages. In no event shall our total liability to you for all damages, losses, and causes of action (whether in contract, tort, including without limitation negligence, or otherwise) exceed the amount paid by you, if any, for accessing this Website.

The Website may contain inaccuracies or typographical errors. We will make a good faith effort to update the Website but we do not have a duty to update the Website. Your use of the Website is at your own risk. Changes can be made to the Website at any time.

You agree to defend, indemnify, and hold us, our affiliates, officers, directors, employees and agents harmless from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the materials (including software) or your breach of these Terms and Conditions of Use.

Choice of Law and Jurisdiction
These Terms and Conditions of Use shall be governed by and construed in accordance with the laws of the State of New York without regard to any conflict of law provisions thereof. Any action related to these Terms and Conditions of Use shall be brought only in the state courts of and federal courts in the State of New York and all parties waive any objection to the personal jurisdiction of and venue in such courts.

If any provision or part of these Terms and Conditions of Use is held invalid or unenforceable by any court of competent jurisdiction, the other remaining provisions or parts of these Terms and Conditions of Use shall remain in full force and effect.

Entire Agreement 
These Terms and Conditions of Use represent the entire agreement between you and the Company to the subject matter herein and shall not be modified except by the Company as provided herein or through a written document signed by both parties.

These Terms and Conditions of Use were last updated: 05/31/2012

Made By Steinway & Sons Exclusively For Steinway Pianos

RIM & CASE is double bent; both inner rim and outer rim are bent to shape and pressed together into one piece, in one operation, for solidity and tone. ALL case components are fitted, glued, and maple doweled for homogeneousness before installation of the soundboard.

DIAPHRAGMATIC® SOUNDBOARD is fashioned from selected, matched, solid quarter-sawn planks of even growth Sitka spruce. The thickness is gently tapered from center to edge resulting in a freer, more uniform vibration throughout the entire board.

HEXAGRIP® WRESTPLANK (PINBLOCK) is made entirely from seven thick, quarter-sawn maple planks for minimum glue content. NO veneers, particularly rotary-cut veneers. Layers are aligned at 45 or 90 degrees from each other for maximum gripping power.

ACCELERATED® ACTION (Grand) parts are anchored to a Tubular Metallic Frame fitted with a hard maple interior dowel which is force-fitted at minimum moisture content for stability in every climate.

HAMMERS are cut from virgin wool felt containing no admixture of other materials. Compression-wired for permanent shape before being individually tone regulated.

KEYBED (Grand/K) is designed with longitudinal rails of spruce for rigidity and stability. The rails are mortised on the edges and connected with a moveable hardwood fill-strip for stability under varying climatic conditions.

Continuing Integrity In DESIGN, MATERIAL, and WORKMANSHIP